Wonderful experience - Friendly and communicative staff. The guide was very knowledgeable and helpful, and did the most to make the experience a terrific one!

Once in a Lifetime experience - Amazing safari group they know very well their area, the animals' behaviour and their movement patterns🐾. Best package = affordable prices + hospitable treatment + skilled driver and guide🥰. We saw all big 5🦏 except for the leopard🐆. We also saw lions attacking a baffalo and having a feast🦁, unforgettable! Food was home made and healthy. We slept in tents and felt very safe. Highly recommended!

Eye-opening and truly memorable - Irene was very efficient and supportive from the moment she sent the quote to the moment I returned home; she was always available to answer any questions and ease any doubts or concerns. The whole journey was incredibly smooth, from being picked up to the airport, going to the camp, Lake Nakuru and then back to the airport; the drivers were professional, knowledgeable and were always willing to answer any questions. The adventure itself was spectacular, with such experienced drivers, we were able to see some spectacular sights, the highlight being able to witness a pride of lionesses hunt. The “budget camp” was better than expected - the tent had a comfortable double bed, with a mosquito net draping over it, as well as a fully functional bathroom. Although there was electricity in the tents, the camp did not have wifi. The food, despite being limited in choice, was always good quality, and the staff were incredibly kind and helpful. The atmosphere was peaceful and relaxed. The visit to the Masai village was an eye-opening experience, and it was an honour to share their culture. After mentioning that I was a teacher, they invited me to tour the local school too. The hospitality demonstrated by everyone was genuine. I had an amazing time on this four day safari and would highly recommend this experience.

Masai Mara Safari - The people from Hyrax Safari were very diligent and always helped me with everything, it was an amazing experience and I recommend it 100%.

Excellent experience - Our experience was brilliant. From Emma being so very helpful with coordinating everything while booking and then on arrival getting introduced to the expert guide, Dan. Very passionate, knowledgable and experienced. There was no cutting corners ever. He was very friendly and made us feel very welcomed, he had our safety, welfare ,comfort and experience a priority.

Amazing trip - I really enjoyed the Safari. The agency was very helpful, organized and reliable. I was traveling alone and feeling safe was one of my major priorities and it was great. Irene was always ready to help. She also answered all my questions and even offered tour options based on my needs. I highly recommend them.

Best Experience in Safari! - This experience was really amazing!! From the beginning to the end, our guide was Kikitu, the best guide ever! He has a really good energy, made us laughing all the time and most importantly, he tried really hard to show us all the animals in the Masai Mara, so we were able to see almost everything with him. If you are going for Safari, ask for him, you will have lot of fun! He really enjoys his job and he tries to do always the best.

Fantastic 5 day safari! - Everything was excellent during our 5 day safari through Masai Mara and Amboseli. Serious and helpful agency, they even helped us buying train tickets to Mombasa (since we needed a Kenyan account and we were struggling to create it). 100% recommended.

Great safari, with the best guide! - Thank you to Irene for being so helpful with my booking and communicating all the details with me timeously. Our guide Moses was amazing as he really went out of his way to make sure we had the best view of all the animals, it was such a fun trip and I met other wonderful people as I was traveling solo. I would highly recommend it.

Worst experience ever! - We opted for 7-day safari to Masai Mara, Nakuru, Naivasha and Amboseli. We opted for Mid-range and despite that we were offered horrible rooms and we got them changed (in one of the rooms the washroom did not even have the glass panes. The quality of rooms at 2 places was so bad I was wondering - did I really opt for a mid-range package!? Our experience with our guide, Salim during the safari was so horrible that for the first time in my life I was excited to pack my bags and travel back home when the safari was over. For the first time in my life I do not wish to relive the days spent on vacation. You can imagine the fear and agony that we faced because of Salim. Some observations about him: 1) He is an extremely chauvinist & narcissist person and has issues when a women voices her opinion or when a woman is in-charge. This is what he quoted to me during one of our conversations when I did not agree with him - "In our tribe, it is only the men who speak, women only listen" 2) From the 2nd day he kept taunting us "You should have a clean heart. You are thankless, etc., etc.". Is this how you talk to your guests? 3) To satisfy his ego and prove himself right, he did not mind risking our lives. Despite there being a problem in the car's brakes, he wanted to continue with the safari in Amboseli. 4) In spite of paying for the safari, you will need to beg to him and make him feel superior if you want to go to the safari (which is already listed in the itinerary) and have a smooth journey. If you don't do this, he will make sure he ruins your holiday. 5) If you do not agree with his point of view, then you are doomed. 6) He believes that he can NEVER be wrong. It is always us who are wrong. 7) He lied to us that someone is in distress and that we should help them. He, in fact, found another client and was making money out of them. Below are our day-wise experience in detail: Day 1 (Masai Mara): No smile, no pleasantries. While we were driving to Masai Mara, there was absolute silence in the car. I tried to strike a conversation, a couple of times, and that's all the conversation that we had. Because of heavy traffic, we had to take another route, he did not bother to inform us. We had to skip Rift Valley as we were taking a new route, but he did not bother to inform us. When we reached our hotel, he told us that we should not go for the evening safari as there would not be much that we would see in 2 hours. He assured us that he would cover up for these hours the next day by starting early. We agreed with him for 2 reasons: We were scared to mess with him, as that may affect our rapport with him for the next 6 days We wanted to trust him on this as he is the more experienced and knowledgeable person in this regard Now that I look back at our experiences with him, I feel he just made an excuse to not take us to the safari (may be I am wrong, not sure!) He took us to Masai village in the evening. He left us there and went for a nap (we were accompanied by a member from that village). This made us very uncomfortable as all other tourists were accompanied by their guides. He was our guide and as the name "GUIDE" suggests, he should have been with us, at least until we got a little comfortable. Day 2 (Masai Mara): He took us for a safari from 6.45 am to 6 pm. As per Salim, this covers up for the 2 hours that we missed the previous day - not sure if he was genuine or lying to us He came to us while we were having breakfast and told us that there is a friend who had a breakdown and that we should help them. Can we take them with us for the safari. We agreed because the person was apparently in distress and we were never quite happy about the fact that it were just the 2 of us (we would have loved 1-2 co-travelers). We became quite friendly with our co-travelers (mother-son duo) during our safari. I had a great time with this 6 year old boy (Lee). During one of or conversations the lady, we came to know that she had self-driven to Masai Mara. There was no situation of distress. This means that all that Salim said was a LIE. He wanted to go back to the camp when it was 5 pm. I had to remind him that he had assured to us that he will do the safari till 6.30 pm and cover up for the 2 hours that were missed the previous day. Despite that, at 6 pm, we were at the camp The safari was good though, some very good sightings Day 3 (Masai Mara - Nakuru): He had a grumpy face on arrival. He took 40 mins to buy the tickets. (People who came after us got inside the park before us. I could see Salim simply strolling around the ticket counter). When I asked Salim if there is any issue, he disrespectfully snapped his fingers and signaled me to go and sit inside the car. We started from the camp at 6.35, but we entered the park only at 7.25. He was just showing us the impalas, zebras, etc. that we had already seen the previous day. Ideally he should have taken a new route and explored some new trails. I sensed there is some issue with him. I tried to strike a conversation with him a couple of times. After a few unsuccessful attempts, he finally opened up with his famous taunt "You should have a clean heart. You are thankless" Only after I asked him several times, he finally spoke. He had some misunderstanding in his mind. I had to literally sit and clarify with him Just imagine, had I not clarified with him, he would ruined all the remaining days of safari This day of safari was also partly ruined because of his ego and misunderstanding Another thing that I would like to highlight, is that we had paid additional $160 as "entry fee" for the 3rd day of safari. That money has gone in his pockets because he took us to the safari for just 2 days Day 4 (Nakuru - Naivasha): We were supposed to meet him at 8 am, but he came by 8.35-8.37am. Based on the effort that it took us to pacify him and clear his misunderstandings the previous day, we were too scared to say anything to him for coming late - as saying anything to him would mean ruining your safari (besides, he is soooo aggressive in talking. He constantly tries to overpower you and makes you feel that you are the worst creature born on planet earth). We sat in the car and he informed us that there was an issue with car's brakes. We went to a mechanic and by the time the brakes were fixed (or so we assume that they were fixed) it was 10 am. We finished the safari and by the time we reached Naivasha, it was around 3.15-3.30 pm. We then went for the complimentary boat ride which lasted only 30 mins (do you seriously charge $20 per person for just a 30-min boat ride!!). Thanks to Salim arriving late and he issues with his car's brakes, I could not go to the Crescent island Day 5 (Naivasha- Amboseli): I had informed him the previous day itself that I will be taking the cycle ride at the Hell's Gate. Accordingly, he decided that we should meet up at 8.30 am. We started from the hotel by 8.35 am. Just because I was going for the cycle ride, it in no way implied that my dad should not be taken to the Hell's Gate. I told Salim to take my dad inside the Hell's Gate by car, but he refused stating that there is nothing new to see. Thus another $20 gone in drain and my dad had to sit outside, all alone for 3 hours. At 9.45, I finally started my cycle ride. Salim told the guide to come back in 2.5 hours. It was just 1 hour 45 mins since we had gone in and Salim already started grumbling in front of my dad "She has messed up the whole program. She is so late. It is so unsafe to drive so late in the night" Who speaks in this manner to their guests. My dad had to pacify him saying she still has time. My point is that he knew I will be cycling and that you need 2.5-3 hours to finish that entire trail. He should have started early from the hotel. Why is he grumbling now and spoiling our holiday? He kept on calling endlessly to my guide such that even the guide was pissed off of him. I accept that I exceeded by 40 mins, but believe me, you need 3 hours to finish that trail (there were so many who started with us, but when I was returning from the gorge, we met them on the way and they had still not reached the gorge). I was cognizant of the fact that I would exceed the time limit, hence I over-exerted myself and avoided breaks while cycling back. My guide even told me that I should enjoy my vacation and not bother so much about the fact that Salim is grumbling (just imagine, how pissed off even the guide was with Salim). Besides, the previous day, Salim told us that it is a 9-hour journey to Amboseli (which is a LIE, it is only 6-7 hours). For a 9-hour journey, shouldn't he have started from hotel earlier than 8.30? Was he assuming that my cycle will fly like a rocket and I will finish the 3-hour cycle ride in 30 mins? But Salim, as always, refuses to accept his fault and it is the client who is wrong He even messed up when we were renting the bicycle, but I won't get into those details as that was among me, cycle vendor and Salim and more of a miscommunication / language barrier. All through our drive to Amboseli he kept on taunting me that I wasted 40 mins. When we reached Rift Valley, we spent only 5 mins there (instead of the 20 mins mentioned in the itinerary). In fact, I had to remind him that visit to the Rift Valley is pending, he had very conveniently forgotten about it. My dad and I did not even take a lunch break, thanks to his grumbling and constantly taunting me that I messed up the program. e felt we were in an army camp. Thus, against the 40 mins that I exceed at the Hell's Gate, I gave him back 45 mins (15 mins less time spent at Rift Valley + 30 mins of lunch break which was not taken), but his grumbling went on till the next day. Unlike Salim, we do show empathy. Hence we aksed Salim to take a quick snack as we felt he must be tired and hungry (while we sat in the car) We finally reached the camp at 7.15 pm Day 6 (Amboseli): A nightmarish day. Since the previous day, we felt that he had all plans to skip the game drive. He told my dad the previous day that we just have an early morning game drive. My dad obviously clarified to him that its a full day game drive. He said the game drive would be from 8.30am - 4pm (I feel its till 5pm, but I did not argue and kept mum). The day started off well. At 1pm he informed us that there is an issue again with the car brakes. For safety purposes, we suggested that we should go back to the camp and get the brakes fixed. W suggested that we should cover up for these missed hours of game drive the next day. To this, he said, there is no game drive for tomorrow. I showed him the itinerary that you shared with us and he said, it may be in your itinerary but I don't have it in my itinerary. I asked him to call you, but he was reluctant. hen I forced him, he finally spoke to some lady in your office. He then transferred the phone to me. I told the lady that I wish to speak to Roselyne (our coordinator) but she declined stating that Roselyne is in a meeting and she can't talk now. That lady was under the impression that we already did a game drive at Amboseli the previous evening. But then I clarified to her that as per itinerary, we did not have an evening game drive, and instead have it the next day morning. To this, she agreed with us. Salim still did not agree. I also tried to inform the lady that car had broken down. Then, Salim cut me and started shouting at me aggressively stating "You cannot involve my car in all this". He snatched the phone from my hand and disconnected it (In fact, the lady on the call would have heard us fighting. I am surprised that she did not inform you about the commotion). We understood that Salim did not want to let you know that the car had broken down. He got so aggressive, that he left his lunch and started driving saying that he will do the game drive till 5pm. (as is stated in the itinerary). He was ready to risk our lives only to prove his point. Such an irony, a man who taunts others that they don't have a clean heart is okay with risking other's lives. This shows just how wretched and hypocrite he is. He then tries to twist his words. He said you should have been more co-operative with me. My car broke down and you still want to go for the game drive. Such thankless people..and the regular blah! blah! blah!. I told him, please decide what's your issue, don't go back on your statements. First you say, next day's early morning game drive is not in your itinerary and then you say I can't go because the car is an issue; but then, you want to hide from your office colleagues that the car has broken down. My dad finally intervened. I also decided to not say anything further as that would mean risking your safety. This is when Salim finally passed his chauvinist remarks "In our tribe, it is only the men who speak, women only listen". Finally after an hour of awful argument, some sense got into Salim's head and he decided to go back to the camp. My dad requested him to get his car fixed and let us know by evening if it would be possible for him to go for the game drive the next morning, but only if it were safe. My dad met him in the evening when he wen to the cafeteria for tea. Salim informed my dad that the car was fixed but refused to go for the game drive. My dad told him "I request you, please take us for the safari". Imagine, we have paid for a service and yet we have to request Salim to take us for the safari, just because his ego is bruised. My dad and I were so horrified that we decided we would keep mum and not say a word. We felt so unsafe with him Day 7 (Amboseli): Finally, I am sooo happy it's the last day. We went for the early morning game drive. Both of us did not speak a single word. Salim had no remorse for his behavior. And as expected, he did not compensate for the time that we lost the previous day. After 2 hours of game drive we camp back to the camp. We freshened up and left for Nairobi. He told us drive to Nairobi takes 7 hours (Another LIE), but I had already seen the distance on Map and it just takes 4 hours. I did not want to tip him, but because he asked for it my dad gave him some tip We had initially asked him to suggest a hotel at Nairobi (since or flight was next day at 6 am), but given our horrid experience with him, we decided to look for it ourselves (even that did not go down well with him) When we were at the hotel, he again snapped his fingers and gestured me to come and pick the luggage from the car. (I conveniently avoided him) I have never written any harsh feedback against any tour operator all my life. Some disagreements are bound to happen, but never did my father or I have such an awful experience. I have visited over 15 countries so far and my dad has visited over 25, cultural differences exist, but never have my dad or I felt so unsafe.