Good - The bus and boat transfers were smooth and easy, the bus quality was good, the workers are helpful. And they are very attentive before and after the journey.

Reliable and affordable - Efficient support, friendly staff, fast, safe and very affordable service. Highly recommended to everyone.

Everything went well - Everything went well, they also organized a taxi for us to the airport because our schedule was tight. Bus arrived in time, we arrived to Hanoi in the promised time. Helpful and kind guides, highly recommend.

Amazing Trip with an Amazing company! - My experience with your Cat Ba good morning bus service was excellent! My host was very friendly, everything ran on time, and I got dropped directly to my hotel. I am very satisfied. I even forgot my AirPods on Cat Ba and the company was able to transport them back to Hanoi for me. I am very grateful!

Best Way to Travel from/to Cat Ba Island - Bus was on time for to pick us up; the driver drove safely and the drop off in Hanoi was well organized! We had to postpone our Transfer by one day and it was no problem for the operator.

Transportation to Cat Ba - The bus arrived on time to pick us up from the hotel The driver was very good We were given bottles of water during the journey. I especially recommend that the price is affordable

From Cat Ba to Hanoi - We went from Cat Ba to Hanoi, bus arrived on time and clear information about the pick-up point was given beforehand. We had one stop at a nice location with plenty of food and drink option to choose from. Can definitely recommend this transfer

Ok bus journey - An easy bus journey from Cat Ba to Hanoi. Not amazing but a standard 3.5 hour trip to the centre. Dropped us off near our hotel

If you have all the time in the world use this company - Communication was poor. Their system of picking up people outside their accommodation worked fine Hanoi to CB but it was fairly time consuming. the return trip took a while because passengers weren’t there for pick up and we had to wait. Not the bus company fault. We stayed near no. 3 beach 1.4k from town and were told we would get a transfer to town to the main office. 5 minutes before the bus left from town we got a call telling us to go to the office in town. I had already made 2 calls confirming the transfer. A bus had arrived and it was sitting on the other side of the roundabout. Then a woman appeared on a scooter and confirmed my name and told me to get on the waiting bus. On the bus they rang and asked to speak to the driver saying they would tell the driver to take us to the port. Then I got another call telling me to get off at the bus office in town. All good, just a bit chaotic. But then this is Asia and we have smart phones! This service is fine if you’re happy to wait around for late people, boat to arrive and leave, and bus connections. On the way to Cat Ba there was a family with young children who by 4pm were over the traveling. If you want efficient comfortable service don’t use this company. If you don’t care about waiting around go for it, the people who lead the transfers are good.

AVOID THIS AGENCY, no support in English and will promise a schedule they won’t commit. - We scheduled the 8:30am bus from Cat Ba to Hanoi as we needed to arrive to the airport by noon. We asked the agency if this was possible and they confirmed it was as the ride takes 3 hrs. We left their office 8:35am but spent over an hour picking up people from all over Hanoi !! We ended up arriving 1pm at Hanoi, 1hr 30min late compared to the schedule they promised. During the trip there’s only one person that speaks a little bit of English but it’s not enough in case you need assistance. Since we knew the bus was 1hr 30min behind schedule, we contacted the agency but they took way too long to respond. They said they would give us transportation to the airport when the bus arrives to their office in Hanoi, but the bus stopped somewhere in the middle of the highway and their staff didn’t speak English. We walked to their office which was supposed to be a few streets from that place but there was no office! Please, do you a favor and do not book a service with this agency.