Beautiful, relaxing experience in the Bay - This was a wonderful experience with excellent service, food and views. I especially appreciated how relaxing it was - no rush, friendly staff and well-organized activities. They provided great vegetarian food and took good care of me as a solo traveller. Recommend!

The best day in Vietnam (despite the rain!) - So glad I did research and booked Jade Sails for a 1 day cruise to Ha Long Bay recently from Hanoi. Everything about this day was brilliant thanks to the incredible team (Vinny, Jenni etc). It is a long day, but a good one. The pickup was on time and very much a luxury small bus with added touches (water, wifi etc). Tea is offered on arrival to the marina, with boarding shortly after. There was only 17 on our boat on this particular day with pretty heavy rain on and off. None the less, there was lots to see and learn. Vinny provided a great overview of the day, and answered questions throughout the day. The lunch provided was good and thank you to the team for catering to my last minute request brilliantly. The cave tour and kayaking were fun, and the cooking demonstration capped off a great day. Due to the rain we were running early and skipped the full afternoon sunset party but I dont think that dampened the day in any way. Transport back was efficient. I was a bit hesitant booking just a day trip for Ha Long Bay, thinking it would be hard to fit a good experience in (as opposed to overnight), but SO glad i got a wonderful experience thanks to Jade Sails cruise. Highly recommend!

Jade 7 Star Halong Bay Cruise - We're thrilled to hear about our fantastic experience with Jade Cruise! From the seamless hotel pickup to the warm petal shower welcome, it sounds like every detail was meticulously arranged. Vinny's expertise and friendly approach as a guide added a special touch to our journey, making us feel like part of the family. It's great to know that our vegetarian food request was not only accommodated but served with excellence. The diverse activities, from cave boat sailing to kayaking and swimming, seem like they provided a perfect blend of adventure and relaxation. Halong Bay's beauty with its 2321 Islands was a breathtaking sight! Our recommendation and enthusiastic praise make it clear that Jade Cruise truly stands out as the best in Halong Bay. Cheers to a wonderful experience, and a special thank you to Vinny for contributing to our memorable journey! 🚢❤️

Luxury Cruise of Beautiful Halong Bay - The whole experience was luxury and first class from the limousine ride, boat amenities, meals, and activities. The staff was super friendly and eagerly offer assistance. Highly recommended

Luxury Ha Long day cruise if short on time - Wonderful experience! Tour guide was very hospitable and entertaining - drive to Ha Ling was very comfortable, we can’t fault it. The food, drinks were very good and we enjoyed the cooking lessons (spring rolls) Highly recommend Jade Sails for the luxury, slightly more expensive both worth it. The boat ride was good and had the chance to kayak. Although extremely hot, we had fun and they timed the activities well. Good sight seeing + photo opportunities . If you are short on time and want to squeeze a day trip to Ha Long from Hanoi, I would definitely recommend this cruise.

Day trip to Halong Bay - We had a great time in this tour. We were traveling with a 2 years old baby and the crew supported us in everything. The views are increible and the food was good! We did the boats into the cave and we spent some time in the jaccuzzi while others went kayaking. The boat is almost new so its in excellent conditions. Thanks to the Jade Sail team for the awesome day we had.

Hello Halong Bay - Well organized, very comfortable transfers, good lunch, nice modern ship. Nam was our guide onboard and he was very enthusiastic and helpful. This is a great way to see Halong Bay. Highly recommend!

The cruise was wonderful, but the transport from Hanoi to the dock was not - The Jade Sails ship is new and modern. The buffet lunch was good. Because we don't eat seafood, the chef prepared a few special dishes for us. There were many other options on the buffet that we really enjoyed, including the Bun Cha on the second floor deck. The included activities were good. We enjoyed the cooking demo and the boat ride to the caves. The two women's toilets were often clogged, so needs improvement. What the Jade Sails company desperately needs to do is buy new transport vans for the long drive to and from Hanoi, or else not to fill them with over five people so that no one has to sit in the back row of seats. There are two rows of two captain seats each, which are probably very comfortable. Then there is a back bench row with three seats that are cramped and extremely bumpy, to the point where our backs hurt. Guests on other vans who sat in the back seat had the same problem. On the way back, we discovered that one back seat had a massage feature, but it was not pleasant. So did another one but it was not working.

Worst customer service I've ever experienced on any tour on any continent! - I have never returned from a pleasure tour and cried! We had the worst experience and I would never recommend this company. I only gave them 2 stars because the boat was very nice and the lunch was good, but the problem came in when we ordered wine for their 2 for one happy hour. Upon asking for our second glass (two for one) the waitress states that wine isn't on the special and that was a mistake. The manager came by and made it such a scene, the entire wait staff was yelling at one another at the bar and the other passengers were staring at us! How embarassing! I told the manager that since it was such a problem (even though it was their mistake), we no longer wanted the second glasses of the 2 for one. At the end of the cruise in retaliation, we were told that we had to pay cash for our tab, but others were paying with a card! (I have pictures of others paying with cards as proof). I am insulted and would never recommend this unprofessional company!